Sales Engineer & Pre-Sales Leader

I turn complex technical products into closed deals — translating architecture into business value that accelerates buy-in.

Award-winning Sales Engineer with 10+ years closing enterprise SaaS deals, building automation systems, and leading pre-sales teams. FDA-cleared device founder. $800K+ in closed ARR. 115% average quota attainment.

$800K+ Closed ARR
115% Avg Quota Attainment
10+ Years Experience
30+ Concurrent Opportunities
Sales Engineering Technical Discovery Proof-of-Concept Development REST API Integration Cloud Infrastructure AI Agents & Workflow Enterprise SaaS Pre-Sales Leadership Azure / AWS / GCP Data Automation Medical Devices Sales Engineering Technical Discovery Proof-of-Concept Development REST API Integration Cloud Infrastructure AI Agents & Workflow Enterprise SaaS Pre-Sales Leadership Azure / AWS / GCP Data Automation Medical Devices
01

About

Mark Harburg
Medical Device Founder $800K+ Closed ARR Sandler Certified Winning by Design Certified

The SE Who Closes

I'm a Sales Engineer who doesn't just demo software — I build the technical case that closes the deal. My approach starts with deep discovery: understanding the customer's workflows, security requirements, and integration constraints before ever opening a slide deck. That's how I closed three of M-Files' largest North American mid-market deals, each exceeding $100K ARR.

Before tech sales, I was building physical products. What started as a college class project became SafetySit — an FDA-cleared medical device I took from concept through engineering, manufacturing, and regulatory clearance. 250+ clinician interviews taught me that real solutions come from listening first and architecting second.

I bring hands-on technical depth — Python, JavaScript, REST APIs, Azure, AI agents — combined with the ability to translate that into business value for IT, compliance, and executive stakeholders. Whether I'm building a proof-of-concept or automating a quoting workflow, I move fast and I make it count.

02

Psychological Profile

Conscientiousness
Elite Discipline
90th

Highly industrious and organized. I don't just "manage" projects—I execute them with relentless focus on dutiful excellence. This elite-level work ethic is the engine that drives consistent overperformance.

Neuroticism (Inverted)
Exceptional Calm
4th

I serve as the "anchor" during volatile negotiations. While others react to stress, I remain focused on the solution. This allows me to recover from setbacks instantly and keep technical stakeholders at ease during high-pressure transitions.

Compassion
High-Stakes Empathy
88th

My sales strategy is built on genuine connection. I seek to understand the customer's pain points before offering a solution, ensuring that every partnership is built on trust and mutual growth.

Assertiveness
Take-Charge Collaborator
68th

I balance warmth with assertive leadership. I'm not afraid to push back or challenge the status quo to ensure the project stays on the path to success. Compassion meets conviction.

03

The Cognitive Edge

Reflective Problem-Solving

My best technical work comes from deep focus — sitting with a customer's problem until the right solution surfaces. I balance fast POC builds with careful discovery, knowing when to demo quick and when to slow down and pressure-test assumptions with stakeholders.

Cross-Domain Vision

I connect dots across domains that others miss — pulling from hardware engineering, clinical workflows, AI, and enterprise IT to frame solutions that resonate with both technical and business audiences. This is how I turn complex platform capabilities into narratives that move deals forward.

04

Experience

2022 — 2025

Lead Sales Engineer

M-Files • New York / Remote
  • Delivered $800K+ in closed ARR by leading technical evaluations that secured 3 of M-Files' largest NA mid-market deals (each >$100K ARR) with 115% average quota attainment
  • Built tailored proof-of-concept evaluations mapping platform capabilities to customer workflows, resolving objections across IT, compliance, and executive audiences
  • Architected cloud and hybrid deployments incorporating MFA, Active Directory, RESTful APIs, and metadata-driven workflows for regulated-industry customers
  • Reclaimed 400+ productive hours annually by building a quoting automation system with stage-based routing and version control, reducing rework by 30%
2021 — Present

COO & Board Member

Comfort First • Detroit, MI
  • Partnered with founder to translate Class II medical device concept into production-ready solution
  • Developed multi-year financial and operational models supporting strategic planning and manufacturing decisions
  • Engaged clinical stakeholders through presentations communicating product value and clinical use cases
2019 — 2022

Founder & CEO

SafetySit • Detroit, MI
  • Translated clinician-sourced concept into FDA-cleared medical device from concept through production
  • Conducted 250+ customer discovery interviews to validate clinical workflows and refine value propositions
  • Collaborated with 5 hospital systems including Spectrum Health to evaluate implementation feasibility
  • Secured $50K+ in early-stage funding through pitch competitions and grants
2018 — 2022

Product Design & Manufacturing Consultant

Upwork • Remote (Top-Rated)
  • Earned top-rated freelancer status delivering production-ready designs for 30+ projects using SolidWorks
  • Delivered engineered solutions across dental, medical, automotive, consumer products, and outdoor equipment
  • Consulted clients on material selection, injection molding design, and go-to-market strategy
2016 — 2019

Project Engineer – Advanced Engineering Plastics

Flex-N-Gate • Warren, MI
  • Led technical discovery with Toyota, Nissan, and Ford to redesign seating components for lightweighting targets
  • Engineered industry-first plastic seatback architecture reducing lift force by 64%
  • Owned end-to-end solution development across 8 program milestones from concept to launch
2014 — 2016

Engineering Co-op

Steelcase • Grand Rapids, MI
  • Supported customer and internal stakeholder requirements using PTC Creo and Windchill PLM, contributing to $200K cost-reduction initiatives
  • Managed sustainability solution delivery for EMEA products during international assignment
  • Translated regulatory and environmental requirements into validated lifecycle assessments and technical documentation
05

Expertise

Technical Sales Leadership

Leading pre-sales teams through complex enterprise sales cycles with $800K+ closed ARR and 115% average quota attainment. Converting deep technical knowledge into business narratives that increase deal velocity and win rates.

Proof-of-Concept Development

Building tailored POC evaluations that map platform capabilities to customer workflows — resolving objections and de-risking purchasing decisions across IT, compliance, and executive audiences.

Technical Discovery

Conducting deep discovery across 250+ stakeholder engagements to uncover true needs. Mapping business workflows, validating integration requirements, and ensuring solution fit before deployment to prevent costly misalignments.

Cloud & API Integration

Hands-on experience architecting cloud and hybrid deployments with Azure, AWS, and GCP — incorporating REST APIs, OAuth, Active Directory, and metadata-driven workflows for regulated-industry customers.

AI & Workflow Automation

Building automation systems that eliminate operational waste — from AI agents and LLM-powered workflows to quoting systems that reclaim 400+ hours annually. Python, JavaScript, N8N, and MCP.

Medical Device Commercialization

FDA-cleared device founder who took a product from concept to market solo — 510(k) submissions, QMS development, manufacturing readiness, and clinical validation across five hospital systems.

Hardware Design & Plastics

Deep expertise in product design with a specialty in advanced engineering plastics. Led Toyota's industry-first plastic seatback architecture, reducing lift force by 64%. SolidWorks, DFM, FEA, and injection molding design.

Vulnerability & Communication Training

Trained in vulnerability-based leadership and advanced communication frameworks. High emotional intelligence paired with structured methodologies for navigating difficult conversations, building trust, and aligning stakeholders in high-stakes environments.

Manufacturing

Hands-on manufacturing expertise across automotive, medical, and food production. Lean workflow redesign, preventive maintenance programs, supplier coordination, and end-to-end launch readiness from prototype tooling to production.

06

Projects

Freelance

Upwork Profile

Top-rated freelancer at $150/hr with 30+ production-ready deliverables across medical, dental, automotive, and government sectors. Product design, manufacturing consulting, and technical solutions.

View Profile
AI / Voice

InnerChild.chat

A therapeutic AI platform that lets users have compassionate voice conversations with a simulation of their younger self. Complete with personality assessments, custom voice cloning, and guided sessions to reshape difficult memories and practice self-compassion.

Visit Project
3D / WebGL

Consciousness Layers

An interactive 3D visualization exploring layers of consciousness through a dynamic sphere interface. Built with Three.js and WebGL — a real-time, browser-based experience that pushes the boundaries of what's possible in the browser.

Visit Project
Apparel

Inner Child Apparel

A clothing brand rooted in healing and self-expression — designed to help people reconnect with their inner child through wearable art and intentional design.

View Brand

Available for hire

I take on contract work — both hourly engagements and project-based builds.

$150
per hour / contract
Hourly
Flexible, ongoing engagements
Project-Based
Scoped deliverables, fixed price

Startup-friendly — rates negotiable for early-stage companies.

Download Resume
07

My Story

From classroom project to FDA-cleared medical device

My career started in engineering — on factory floors, in clinics, and alongside the people doing the work. A class project at Grand Valley State became SafetySit, a medical device I took from concept through FDA clearance solo.

250+ clinician interviews taught me that real solutions come from listening first. That discovery-driven approach carried directly into sales engineering, where understanding the customer's world is the difference between a demo and a closed deal.

Now I bring that same intensity to enterprise SaaS — building POCs, architecting cloud integrations, automating workflows, and translating technical complexity into business value that moves stakeholders to action.

Crain's Grand Rapids Business

Backed by patent protection, medical device startup gets closer to commercialization

Securing patent protection boosts the chances of a startup company to land the financing needed to commercialize a physical therapy medical device that was developed at Spectrum Health...

Read the Full Article
08

Contact

Let's build something meaningful together

Whether you're building a pre-sales team, navigating a complex technical sale, or need an SE who can close — I'd love to hear about your challenges.